This document will help you prepare your environment for the installation of your LobbyGuard Defender Kiosk. Review each item and verify that you meet each requirement to ensure an efficient setup and installation process. Please note this document applies to installations of the standard LobbyGuard Defender. Please contact support@lobbyguard.com if further assistance is needed.
Physical Location: The LobbyGuard Defender measures 26”H x 20.5”W x 10.5”D. The location you wish to place the Defender should allow at least 6” of clearance on all sides. This space should be clear of direct heat sources such as HVAC vents, other computer hardware, etc. IMPORTANT: Do not position the Defender facing directly into a light source such as a bright light fixture or toward a window where direct sunlight is present. This will result in a shadow being cast over the Defender during visitor sign-in and will result in poor image quality for visitor photos. The Defender should be positioned to face away from light sources.
Hardware: The LobbyGuard Visitor Badge Printer is included with every Defender. The printer measures 5"H x 9.3" x 6"D. The location you wish to place the printer should allow at least 3" of clearance on all sides.
Power: The Defender requires a single standard 110V power outlet and ships with a 6’ power cable. The printer requires a single standard 110V power outlet and ships with a 5’ power cable. It is required that the Defender and the printer are attached to a dedicated surge suppressor to prevent electrical damage to your LobbyGuard product.
Data Connectivity: Your kiosk will be required to have a full-time connection to the internet for initial registration and daily use. The LobbyGuard Defender provides support for wired internet connectivity, Ethernet cable included. Depending on the nature of your LAN /computer network you may need additional configuration to complete your internet connection, including IP address settings and other details specific to your environment.
LAN Connectivity and User Account: If you wish to join the LobbyGuard Defender to your LAN/WAN you may do so as you would any other PC. The Defender operates on Windows 10 IoT Enterprise. Note: it is not necessary to join the Defender to your LAN. The Defender needs full-time access to the internet and access to the servers listed below for successful operation.
Firewall Ports and Server Access: The Defender communicates to LobbyGuard Cloud Services via firewall port 80 and port 443. Minimal network requirements are necessary for proper functionality of the LobbyGuard Defender, those requirements can be found here. The following servers must be made accessible / whitelisted for your Defender to properly function:
- *lobbyguard.net
- *lobbyguard.com
- *windows.net
Antivirus, Data Backup and Windows Updates:
- Antivirus: The Defender does not ship with antivirus installed. You are free to install your standard antivirus package of choice on the Defender.
- Data Backup: All visitor traffic and other data is stored securely on the LobbyGuard Cloud Services and is subject to daily backups; no visitor or personal data is stored on the Defender hard drive.
- Windows Updates: The Defender ships with Windows Updates turned ON. You should apply the desired update policy to the Defender as you would any other PC in your environment.
Have your GroupID Available: The GroupID is used during product registration. You can obtain your GroupID by logging into your FrontDesk account. If you need assistance retrieving your GroupID please contact the LobbyGuard Help Desk by submitting an online ticket via http://lobbyguard.com/support/.
