Configure your Kiosk for Dymo 550 Printer

LobbyGuard kiosks with v5.68 and greater support Dymo LabelWriter 550 series printers, including models:

Prerequisites

Installation

  1. Exit the kiosk application
  2. Download and install "Dymo Connect for Desktop Windows" (DCD) driver
    • Optionally uninstall "Dymo LabelWriter Software" (DLS) driver if replacing a Dymo 450 printer
  3. Set up your printer
    1. Install a visitor badge roll in the printer.
    2. Connect the printer to the kiosk using the included USB cable.
    3. Plug the printer into a surge protector.
    4. Power on the printer.
    5. Windows will automatically detect the new printer.
  4. Ensure only one Dymo printer is installed
    1. Open the "Windows Settings" application
    2. Select "Devices" 
    3. Choose "Printers & scanners" in left menu
    4. Click the "Remove Device" button for any other Dymo printers, such as a previous Dymo 450 or duplicate Dymo 550.Remove_Device.png
  5. Update your LobbyGuard Kiosk software to v5.68 or greater
    • Contact LobbyGuard Support to initiate the automatic update
    • Please note all kiosks in your group must update to this version
  6. Update your LobbyGuard Kiosk configuration file
    1. Open "Windows Notepad" as an Administrator
    2. Open file "C:\Program Files\LobbyGuard\LobbyGuard.Kiosk.exe.config"
    3. Locate the appSetting "key" named "badgePrinterTypeName"
    4. Change the "value" to "LobbyGuard.Kiosk.Devices.Dymo550.Dymo550BadgePrinter"
    5. When finished the line should be:  
      <add key="badgePrinterTypeName" value="LobbyGuard.Kiosk.Devices.Dymo550.Dymo550BadgePrinter" />
  7. Update your Kiosk Badge Length.  Dymo 550 printers only support 4" badges manufactured by Dymo.
    1. Log in to FrontDesk with a LobbyGuard Administrator account
    2. Click "Administration...Linked Accounts...Kiosks" in the left menu
    3. Change the "Badge Length" setting to 4"
    4. Click "Save" buttonKiosk_Settings_2.png
  8. Restart the LobbyGuard Kiosk