LobbyGuard® Versa Setup and Installation Instructions
Thank you for making LobbyGuard an important part of your front office visitor management and automation procedures. Your LobbyGuard Versa kiosk will provide you with enhanced security, efficiency and aesthetics to your front office or lobby environment. LobbyGuard brings more than a decade of experience working with clients around the world and we welcome any feedback you have at any time on our products.
This Setup Guide will provide you with the steps needed to get your LobbyGuard Versa operational as quickly as possible. Please carefully follow the steps outlined in this guide to ensure your kiosk is properly installed and functional
What if I have questions?
If at any point in this setup you have a question, please refer to the Troubleshooting section at the end of this document. This section will provide answers to common questions and instructions for reaching the LobbyGuard Support team.
If you need to contact LobbyGuard please use the following:
The LobbyGuard Support Portal provides access to our support phone number and email, as well as searchable knowledgebase and FAQ.
- Customer Service
LobbyGuard Customer Service is available to address any non-technical issues or questions. Customer Service representatives are available Monday – Friday 8am-5pm Eastern time excluding US federal holidays.
Before you begin…
Prior to unpacking your LobbyGuard Versa you should prepare the area where you will be placing the kiosk. Please reference the LobbyGuard Versa Site Survey document available here for complete instructions on what is needed in terms of physical space, power, internet connectivity and other important considerations.
Step 1: Check Package Contents
Verify the following items are present in the shipping box:
- LobbyGuard Versa Kiosk
- LobbyGuard Versa power cable
- 2 rolls of visitor badges
- Dymo Printer
- Printer power supply (packaged in small box)
- Surge Protector
- Ethernet cable
- Wireless Keyboard w/ mouse pad
- LobbyGuard Welcome Pack
Step 2: Printer Setup
Unpack the items in the Dymo printer shipping box:
You should find the following:
- Printer power cable
Remove all plastic wrapping and packing material from the printer.
Unpack the printer power supply from the box in which it is packaged and plug it into the port located on the bottom of the printer as shown below.
Place the printer on a flat surface. Attach the printer power cable to the printer power supply and plug the printer power cable into a standard wall outlet. The front light on the printer should illuminate blue to indicate power on.
Load a roll of visitor badges into the printer. Remove one of the rolls from the black plastic bag in which it is stored and load the roll into the printer via the instructions below:
Open the lid of the printer to gain access to the spool
Lift the spool up and towards you to remove from the lid
Pull on right side of spool to remove wheel
Load roll of badges onto spool with badges feeding from the bottom of the roll and re-attach wheel and place spool back into lid
Insert first badge into the printer feed slot. Press the blue button on the front of the printer twice. A badge should feed through the printer, indicating successful loading of badges. Tear this badge free and dispose. Close the printer lid.
Attach the printer to the Versa.
Attach the USB cable into the white USB port located on the base of the printer as shown below. Be careful to not unplug the USB cable from the Versa while performing this operation.
Step 3: Keyboard and Internet
NOTE: you will only need the included keyboard for initial registration of your kiosk and any time you contact LobbyGuard Technical Support. You do not need the keyboard for daily use or for visitor sign-in. Store the keyboard in a safe location when not in use.
Unpack the included wireless keyboard and switch the power to the “ON” position. The power switch is located on the forward section of the keyboard.
The right side of the keyboard includes a mouse touchpad and left/right mouse buttons.
Your kiosk will be required to have a full-time connection to the internet for initial registration and daily use. The LobbyGuard Versa should only be used with wired internet connectivity and NOT with a WiFi connection. Depending on the nature of your LAN / computer network you may need additional configuration to complete your internet connection, including IP address settings and other details specific to your environment. Consult your Information Technology staff for further details.
The included Ethernet cable comes with LobbyGuard Versa kiosk and will need to be connected to the ethernet port as shown below. You can find the ethernet cord in the accessories box.
Step 4: Attach Power Cable and Power On
Attach Power Cable. Plug in the power cable to the power adapter and plug the cable into the surge suppressor.
IMPORTANT: Failure to plug the LobbyGuard Versa power adapter into the provided surge protected will void the warranty for the LobbyGuard Versa.
Plug in the Ethernet cable and surge protector to a known working outlet and wall port.
Your LobbyGuard Versa Kiosk will not power on as a result of plugging the power cable into the surge protector. You will need to press the power button on the Versa that is located on the top left hand corner of the kiosk when facing the front.
The kiosk will launch the Registration Wizard and you will see the following screen:
NEXT STEP: LOBBYGUARD BASIC TRAINING
You have completed the setup and installation of your LobbyGuard Versa. Your next step is to visit the LobbyGuard Training Center at www.lobbyguard.com/training and complete the LobbyGuard Basic Training module. This training will cover everything you need to know to get started with the LobbyGuard product and is available as a self-training module or as a scheduled webinar. It is very important that you obtain training before you proceed with use of your LobbyGuard product.