The LobbyGuard Registration Wizard
The first time you power on your LobbyGuard Kiosk you will be presented with the LobbyGuard Registration Wizard. Follow the steps in the wizard to join your kiosk to the LobbyGuard Group. A LobbyGuard Group is 1 or more kiosk(s) that share a collection of data.
Use this screen to select the language to be used throughout the remainder of the Registration Wizard. The language chosen will also be the default language displayed on your kiosk during normal use.
Step 1: Welcome
This is a welcome screen that requires no input. Click NEXT to proceed.
Step 2: Preparation
This screen provides instructions to follow to prepare for successful registration. Follow each instruction and click NEXT when complete. The Group ID for your installation should have been sent via email or regular mail. If you do not have your Group ID please send your customer name, contact name and kiosk serial# to firstname.lastname@example.org and request your Group ID.
Step 3: Terms and Conditions
This screen provides the Terms and Conditions for use of LobbyGuard. Click the checkbox to agree to the terms and click NEXT to proceed.
You will be made aware of any issues that are discovered during this step and will be provided with instructions or recommendations for resolution. Click NEXT to continue to the next step in the Wizard.
Step 3: Diagnostics
This screen will run a number of diagnostics to identify any issues with your internet connection or other services that will be used by LobbyGuard during the course of normal use. Click the START button to begin diagnostics and you will see the following upon successful completion of the Diagnostics.
Step 5: Group ID and Kiosk
This screen requires you to enter the Customer ID and Station Name into the fields provided:
Group ID: You will need to obtain your Group ID by accessing your Front Desk account. If you do not have your Group ID ID please send a request to email@example.com and include your customer name, contact name, contact email address and product serial number.
Station Name: This is a descriptive name for this LobbyGuard Kiosk. It is used to identify the kiosk used by the visitor during sign-in and sign-out and is displayed in reports and configuration options. The kiosk name should be descriptive and include the building name and / or the location of this Kiosk in the building.
Step 6: Contact Information
This screen provides fields for entering important customer contact information. This information is kept confidential by LobbyGuard Solutions and is used solely to provide better support and customer service.
Country: select the country in which this LobbyGuard product will be deployed.
Name of Organization: the name of the organization using the product.
Customer Contact Name: the person responsible for the LobbyGuard product at the customer location.
Customer Contact Phone: the phone number for the Customer Contact, above.
Customer Contact Email: the email address for the Customer Contact, above.
Customer Facility: The building in which this LobbyGuard product will be deployed.
Kiosk Serial Number: The serial number for LobbyGuard product. If you are having difficulty locating your product serial number clicks the “What’s this?” link to the right of the field for instructions.
Step 7: Time Zone
Set the time zone and update policy for your LobbyGuard product on this screen. Use the drop-down menu to select the time zone in which this LobbyGuard product will be deployed. Check the box for “Enable automatic updates on this kiosk” to receive updates to the LobbyGuard software and you will be presented with a field to indicate the time of the update. Your updates will be pushed to your LobbyGuard product at the time chosen.
Step 8: Review
Review all your data entry on this screen. Click the EDIT button to the right of any fields you wish to change. When you are happy with the data presented click the REGISTER button to register your kiosk. You will be notified of successful registration. If you have any issues with the registration step please contact firstname.lastname@example.org for assistance.
Step 9: Thank you
Click the FINISH button and the LobbyGuard software will launch. If you have any issues or questions regarding the Updater please contact email@example.com:
Your LobbyGuard product is now registered and your next step should be to complete the LobbyGuard Basic Training via http://lobbyguard.com/training.