a. Calibrate the scanner
i. If information does not appear on-screen after scanning a license, or is incorrect, please click here to visit the Calibration support webpage. Here you will be able to download calibration instructions and a calibration sheet. You should access this website from your PC, not from the kiosk.
ii. You must choose the calibration sheet that is designed for your specific scanner (either the 800 or 800R). Windows Device Manager, under Imaging Devices, will state your scanner model. You may also contact LobbyGuard Support for full instructions.
iii. Please read the directions carefully, and print the calibration sheet using the best quality possible (avoid Draft/Quick printing).
1. Please open the Card Scanning/Scanshell application within the Start Menu, and select the “Image” tab within the scanner’s configuration section. Here you will find the calibration button.
2. If calibration fails, please attempt to recalibrate the scanner again. Be sure that the black/white lines are facing the kiosk, and the smaller lines are being entered into the scanner first. You must print on quality computer paper, using high quality.
iv. After calibration, restart the kiosk and sign-in.
1. If your license information is still not being displayed on-screen, or your license runs through the scanner faster than usual, please exit the LobbyGuard application and recalibrate the scanner again.
v. If your license information is still not being displayed on-screen, skip to step 3b.
b. Re-install the scanner’s SDK drivers
i. If information never appears on-screen after scanning a license, and you have already tried to recalibrate the scanner, you may need to reinstall the scanner’s SDK drivers. The SDK drivers provide the scanner with OCR Technology, allowing information from ID’s and licenses to be extracted and displayed on-screen during the sign-in process.
ii. The SDK is the second of two software packages required to be installed in order to use any LobbyGuard application. Click Here to download it. It is suggested to choose the latest SDK version listed, unless you encounter installation or usage issues.
iii. After upgrading your SDK, please see step 3a on how to re-calibrate your scanner. Recalibration is required after you reinstall any drivers.
iv. After calibration, restart the kiosk and sign-in.
v. If your license information is still not being displayed on-screen, skip to step 3c.
c. If these options do not resolve your issues, please contact LobbyGuard Support at 1-866-905-6229.
i. For immediate assistance and free specialty support, you may also contact CSSN Support, regarding your Scanshell license scanner. For contact information and technical support, click here.