Summary
If background checking is enabled, the visitor’s name and date of birth are run against a database of 600,000+United States registered sex offenders and/or your Red Flag List. If the visitor is matched to a record in either data source the visitor is not issued a regular visitor badge, but will instead be issued a special visitor badge with the word VOID printed across the top.
Resolution
If your visitor has received the following visitor badge:
Follow the instructions below. If at any time you need assistance please call (866) 905-6229 option 2 for LobbyGuard Technical Support.
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THE PRINTING OF A VOID BADGE DOES NOT AUTOMATICALLY EQUATE TO THE VISITOR BEING A REGISTERED SEX OFFENDER OR ON THE RED FLAG LIST. |
THE PRINTING OF A VOID BADGE DOES NOT AUTOMATICALLY EQUATE TO THE VISITOR BEING A REGISTERED SEX OFFENDER OR ON THE RED FLAG LIST.
STEP 1: Open the LobbyGuard Administrative Utility from your PC
Most users can access this application from the following web site: http://admin.lobbyguard.com
You will need login credentials, which should have been provided to you during installation and training. If you do not know how to access this application from your web browser, please refer to the article "How do I access the Administrative Utility".
STEP 2: Access the visitor record in the Failed Background log
Click the section labeled “FAILED BACKGROUND” located under the VISITORS tab, as shown below:
STEP 3: Verify the visitor information against the offender information
Information on the visitor is shown in the red bar at the top of the page and information on offender matches appears below in grey. “Red Flag” matches appear below the “Red Flag List” icon and matches to the Sex Offender
Registry appear below the “LobbyGuard Sex Offender Registry” icon. Complete information is provided for the visitor and offender records, including name, date of birth, address, photo, and height/hair/eyes.
In the example above the screen shows a visitor that failed a background check for both a Registered Sex Offender and against the Red Flag list. The failed background check can now be validated by comparing these elements and determining if the visitor is a “Match” or “Not a Match” to the registered sex offender or Red Flag Entry. If further information is needed for a match of a registered sex offender, the “National Offender Search” link located above the “Match” button can be selected on the offender record. This will open a new web page to the National Sex Offender Registry located at www.nsopr.gov for further comparison if necessary.
If the visitor IS NOT the offender in question, click the button labeled “Not a Match”. This button should be selected in the event of a false positive; i.e. where the offender record and the visitor record are not the same person. If there is more than one offender record that does not match this visitor, you must select “Not a Match” for each such record.
If the visitor IS the offender in question, click the button labeled “Match”. It is important that your facility have procedures in place for handling this scenario. These procedures should include who is to be notified and what proper steps should be taken. The “Match” button should be selected when a positive match is verified, i.e. when the visitor is determined to actually match an offender record.
Notification
In the event of a failed background check, LobbyGuard can send notification to appropriate personnel of your choice, such as local police, administrative staff or security personnel. Notification is automatically sent as soon as LobbyGuard fails a background check on a visitor based on the information in the Rules tab.