The Match Audit page in FrontDesk allows customers to review past records and make changes if necessary.You are able to filter the start and ends dates to limit the records you wish to view. Click the VIEW button to the right of any record to see the MATCH DETAILS.
In the MATCH DETAILS page you have the ability to "Change Status" if you feel an incorrect decision has been made on any respective record.
If the visitor IS NOT the offender in question, click the button labeled “Not a Match”. This button should be selected in the event of a false positive; i.e. where the offender record and the visitor record are not the same person. If there is more than one offender record that does not match this visitor, you must select “Not a Match” for each such record.
If the visitor IS the offender in question, click the button labeled “Match”. It is important that your facility have procedures in place for handling this scenario. These procedures should include who is to be notified and what proper steps should be taken. The “Match” button should be selected when a positive match is verified, i.e. when the visitor is determined to actually match an offender record.