The LobbyGuard badge printing feature is one of the most useful and powerful features of the product.  This article will cover everything you need to know about the printer, the badges and other important related information.

NOTE:  This article is based on the Dymo 450 Turbo Printer as shown below:


If you are using LobbyGuard with the dual-spool printer  you should click on the image  below for the appropriate version of this article:

 

Replacing the Roll of Visitor Badges

 

The LobbyGuard visitor badge roll contains 250 badges and will need to be replaced when depleted.  Follow the steps below the change the roll of badges in the printer.  
 

Step 1:  Open the lid of the printer to gain access to the spool

  

Step 2: Lift the spool up and towards you to remove from the lid

 

 Step 3:  Pull on right side of spool to remove wheel

  

Step 4:  Load roll of badges onto spool with badges feeding from the bottom of the roll. The LobbyGuard logo should be place on the left side of the spool as shown below:

 

Step 5:  Place spool back into lid, and insert first badge into the printer feed slot

 

Step 6:  Press the blue button on the front of the printer twice.  A badge should feed through the printer, indicating successful loading of badges.  Tear this badge free and dispose, and close the printer lid

You have now replaced the badge roll.  If you are having trouble printing visitor badges after changing the roll look on the bottom of the printer and make sure the two cables (power and USB) are securely attached to the printer.  If you continue to have problems contact support@lobbyguard.com

 

Ordering New Badges

LobbyGuard offers its customers the best possible design, selection and price on new visitor badges at its online store located at www.lobbyguard.com/store.  Badges are offered in 7 different colors - making it easy to automatically expire yesterday's badges with a new color each day - and are available in boxes of 10 rolls and cases of 5 boxes.  You can also order custom logo badges that replace the pre-printed LobbyGuard logo with your corporate, school or other logo.  All of these items are on the store under the "Visitor Badges" section.  The store offers payment by Purchase Order or credit card. 

LobbyGuard works hard to deliver the best quality badge at the best possible price and will beat any advertised price for badges - if you see or are offered a better price on badges please email customerservice@lobbyguard.com

 

Get the Best Photo

If you are seeing dark or heavy-shadowed photos on your printed visitor badges it is most likely due to lighting around your LobbyGuard kiosk.  You should position the kiosk so that the brightest possible light is in the visitor's face.  If the light is behind the visitor it will cast a shadow over the camera and will result in a poor photo.  If you continue to have issues with bad photos please contact support@lobbyguard.com for further assistance.

Printer Location:  Self-Service or Staff-Operated?

All LobbyGuard products give you the option of positioning the visitor badge printer by the kiosk for a complete self-service solution or to position the printer by front office personnel to give your employees a chance to review the badge then hand it over to the visitor.  The badge printer can be shared across your network and as such can be located most anywhere in your building.  If you would like to position the badge printer in a location away from the kiosk for staff review of the badge please contact support@lobbyguard.com for installation instructions and assistance with this task.