LobbyGuard Solutions, LLC places data security and the safe storage of sensitive information as one of its top priorities. The LobbyGuard software utilizes extensive security procedures during the storage and retrieval of sensitive information. This document outlines some of the most important aspects of LobbyGuard’s data security measures.
Options for Information Capture
Visitors signing in and out of facility using a LobbyGuard product can be required to enter a number of data elements including name, photograph, and driver license scan. LobbyGuard provides its customers with configuration options to select the questions asked of visitors and to determine the type of information to be stored in the customer’s LobbyGuard database. This flexibility means the customer decides what information is important and what information should be saved in the LobbyGuard database as part of the visitor record.
Data Storage & Retrieval
Transmission of all data to and from the LobbyGuard Kiosk to the customer database is via SSL (secure socket layer). Data is available to the customer via the LobbyGuard FrontDesk, a web site that requires individual user account and password for access. Customers can create as many user accounts as needed on FrontDesk and can grant varying levels of access to any given user.
Password Complexity Policy
LobbyGuard customers have the ability to enable this feature in FrontDesk which will impact password length and required characters, password expiration, lockout processes after wrong password entry, validation against not using the same password in the last 10 instances, and triviality testing to verify that the password does not closely resemble the user name.
Location of Customer Database, Backups and Mirroring
LobbyGuard customers are provided two options for data storage:
- LobbyGuard Cloud Services – Provides unlimited data storage on the LobbyGuard Cloud Services platform powered by Microsoft Azure. All data is backed up daily and is mirrored to a second geolocation to ensure maximum possible uptime. This information is not sold or distributed, and information can only be viewed and obtained by the customer and the LobbyGuard Support Team per the customer’s request. Customer may request a deletion of records at any time as needed.
Microsoft Azure is fully compliant with global security standards and is recognized as a leader in secure data hosting. For more information on the Azure platform and data security visit the Azure Trust Center.
- Customer SQL Server – This option allows for data storage on the customer’s servers, including the LobbyGuard database and LobbyGuard Customer Portal. Customer is responsible for backups, mirroring and other security functions with this option. Additional charges may apply.
LobbyGuard Policy for Data Breaches, Server Downtown and Identity Theft
LobbyGuard Solutions, LLC takes industry-standard measure to ensure the data security and server uptime for its customers. In the event of data breach or server downtime, LobbyGuard will take measures to notify any impacted customers via email and/or security bulletin posted at: www.lobbyguard.com/support.
For additional information on LobbyGuard’s data security or other features, please visit our web site at www.lobbyguard.com or call toll-free (866) 905-6229.