LobbyGuard® Scout Setup and Installation Instructions
Thank you for making LobbyGuard an important part of your front office visitor management and automation procedures. Your LobbyGuard Scout kiosk will provide you with enhanced security, efficiency and aesthetics to your front office or lobby environment. LobbyGuard brings more than a decade of experience working with clients around the world and we welcome any feedback you have at any time on our products.
This Setup Guide will provide you with the steps needed to get your LobbyGuard Scout operational as quickly as possible. Please carefully follow the steps outlined in this guide to insure your kiosk is properly installed and functional. If you have ordered accessories for your LobbyGuard Scout including the optional wall mount, image scanner or other items please complete all the steps outlined in this guide then follow the instructions included with your accessories.
What if I have questions?
If at any point in this setup you have a question please refer to the Troubleshooting section at the end of this document. This section will provide answers to common questions and instructions for reaching the LobbyGuard Support team.
If you need to contact LobbyGuard please use the following:
The LobbyGuard Support Portal provides access to our support phone number and email, as well as searchable knowledgebase and FAQ.
- Customer Service
LobbyGuard Customer Service is available to address any non-technical issues or questions. Customer Service representatives are available Monday – Friday 8am-5pm Eastern time excluding US federal holidays.
Before you begin…
Prior to unpacking your LobbyGuard Scout you should prepare the area where you will be placing the kiosk. Please reference the LobbyGuard Scout Site Survey document available here for complete instructions on what is needed in terms of physical space, power, internet connectivity and other important considerations.
Step 1: Check Package Contents
Verify the following items are present in the shipping box:
- LobbyGuard Scout Kiosk and tabletop stand with power adapter and USB cable attached
- 2 rolls of visitor badges
- Scout Power cable
- Surge Protector
Important: Do not attach the power cable to the Scout until instructed to do so in Step 5, below.
- Ethernet cable
Unpack the items in the Dymo printer shipping box:
You should find the following (from top left):
- Printer power cable
- Printer power supply (packaged in small box)
Step 2: Printer Setup
Remove all plastic wrapping and packing material from the printer, including any paper or badge stock on the inside of the printer.
Unpack the printer power supply from the box in which it is packaged and plug it into the port located on the bottom of the printer as shown below.
- Place the printer on a flat surface. Attach the printer power cable to the printer power supply and plug the printer power cable into a standard wall outlet. The front light on the printer should illuminate blue to indicate power on.
- Load a roll of visitor badges into the printer. Remove one of the rolls from the black plastic bag in which it is stored and load the roll into the printer via the instructions below:
Step 1: Open the lid of the printer to gain access to the spool
Step 2: Lift the spool up and towards you to remove from the lid
Step 3: Pull on right side of spool to remove wheel
Step 4: Load roll of badges onto spool with badges feeding from the bottom of the roll
Step 5: Re-attach wheel and place spool back into lid
Step 6: Insert first badge into the printer feed slot
Step 7: Press the blue button on the front of the printer twice. A badge should feed through the printer, indicating successful loading of badges. Tear this badge free and dispose. Close the printer lid.
- Attach the printer to the Scout.
Note: if you are planning to attach your LobbyGuard Badge Printer to a separate PC and not to the Scout Kiosk you should skip this step, complete the rest of this Scout setup guide then refer to the instructions for attaching the printer to an external PC located here.
Locate the USB cable attached to the LobbyGuard Scout as shown below:
Attach the USB cable into the white USB port located on the base of the printer as shown below. Be careful to not unplug the USB cable from the Scout while performing this operation.
Step 3: Keyboard and Internet
Unpack the included wireless keyboard and switch the power to the “ON” position. The power switch is located on the forward section of the keyboard, below the “Logitech” logo on the top right:
The right side of the keyboard includes a mouse touchpad and left/right mouse buttons.
Your kiosk will be required to have a full-time connection to the internet for initial registration and daily use. The LobbyGuard Scout provides support for “wired” internet connectivity. Depending on the nature of your LAN / computer network you may need additional configuration to complete your internet connection, including IP address settings and other details specific to your environment. Consult your Information Technology staff for further details.
The included Ethernet cable connects by inserting the cable into the port located at the bottom center of the kiosk. Tilt the Scout as far back as possible by standing in front of the unit and pushing forward on the top bezel while pulling back on the bottom of the bezel as shown below:
Viewing from the back of the unit you will see an opening at the base of the Scout providing access to the Ethernet jack as show below:
Insert the included Ethernet cable into the opening with the tab facing toward the back of the Scout:
Step 4: Physical Adjustments and Cable Management
The stand on which the Scout is mounted allows for forward/backward, left/right and angled tilt as well as height adjustment.
Adjust the kiosk to the appropriate height by loosening the knob on the reverse of stand. Raise/lower the kiosk to the desire height and tighten the knob.
Adjust the left-right screen angle to insure the screen is parallel to the countertop or mounting surface. Tighten the four screws on the reverse of the Scout to maintain this position.
Adjust the screen tilt by pulling the bottom of the Scout bezel while pushing forward on the top of the. The visitor should be able to tilt the screen in this manner to adjust for his or her height and the Scout should maintain the desired angle. You can adjust this tilt setting by loosening or tightening the following on the stand.
Cable Management: Manage the cables from the Scout by looping to cables over the clip located at the top of the kiosk stand as shown below.
IMPORTANT: Provide enough slack in the cables to allow for a full range of motion by users of the Scout. Failure to do so can result in damage to the cables and the kiosk.
PHOTO OF CABLE MANAGEMENT
Step 5: Attach Power Cable and Power On
Attach Power Cable
Attach the power cable to the power adapter and plug the cable into a surge suppressor or UPS. It is not recommended that you plug the Scout directly into a wall outlet.
Your LobbyGuard Scout Kiosk may power on as a result of plugging the power cable into a live outlet. If not you will need to press the power button on the Scout. Using the eraser end of a standard pencil push the pencil into the index hole located on the bottom left corner of the Scout. You will feel the power button depress and the unit should power on:
The LobbyGuard Scout will launch Microsoft Windows and will automatically launch the LobbyGuard software without any user input. Do not use the keyboard or mouse and do not power down the kiosk during the boot process.
The kiosk will launch the Registration Wizard and you will see the following screen:
New Customers are Eligible to Receive a LobbyGuard Welcome Pack
Request your Welcome Pack to receive all the essential supplies to get started managing visitor traffic with your LobbyGuard unit.
Request a LobbyGuard Welcome Pack
NEXT STEP: LOBBYGUARD BASIC TRAINING
You have completed the setup and installation of your LobbyGuard Scout. Your next step is to visit the LobbyGuard Training Center and undergo LobbyGuard Basic Training. This training will cover everything you need to know to get started with the LobbyGuard product and is available as a self-training module or as a scheduled webinar. It is very important that you obtain training before you proceed with use of your LobbyGuard product.