LobbyGuard Basic Training
Follow the steps below to learn the most important aspects and features of your LobbyGuard product. LobbyGuard Basic Training will take approximately 1 hour to complete. Once you have completed the basic training you should take the LobbyGuard Advanced Training course to learn about some of the more advanced features of LobbyGuard.
To make the most of this training course you should have access to your LobbyGuard Kiosk product as well as a separate PC with internet access and a web browser. Each step below contains a description of the topic and a link to the full article. Read each article and follow the examples and return to this page for the next step. If you have not yet unpacked and physically set up your LobbyGuard Kiosk you should visit www.lobbyguard.com/setup then return to this page once your kiosk is unpacked and powered on.
If you need any assistance with any of these steps contact firstname.lastname@example.org.
Step 1: How to Contact LobbyGuard
If you need to reach LobbyGuard for technical support, supplies, product training or other reasons please use the information below.
- TECHNICAL SUPPORT
Support@lobbyguard.com is the email address for the LobbyGuard Support Team. Include your name, phone number, lobbyguard serial# and the name of your organization along with a description of the issue you are experiencing.
www.lobbyguard.com/support is the official support page for the LobbyGuard line of products. Use this site to open a support ticket with the LobbyGuard Support Team. The site also contains an FAQ and a searchable knowledgebase to find answers to hundreds of questions about LobbyGuard.
Telephone Toll-Free (866) 905-6229 - Support Representatives are available to assist you 7am – 6pm Eastern Time M-F excluding US Federal Holidays.
- VISITOR BADGES AND OTHER SUPPLIES
- www.lobbyguard.com/store provides an extensive offering of visitor badges, frequent visitor keytags and much more. Orders can be placed by credit card or purchase order. Email email@example.com if you are having issues or questions with the store.
- NEW CUSTOMERS should contact firstname.lastname@example.org today and request a FREE LobbyGuard Welcome Pack! This pack contains useful supplies and other items and is free of charge. Just send your name, organization, shipping address, phone number and product serial# to email@example.com
- PRODUCT TRAINING
You can follow LobbyGuard on social media to get information on product features, news and update and to win free supplies and services. Follow us on Twitter @lobbyguard and like us on Facebook at www.facebook.com/lobbyguard
Step 2: Create your LobbyGuard FrontDesk Account
LobbyGuard FrontDesk is the website you will visit to access visitor records, run reports, change kiosk settings and much more. You can access FrontDesk from any smartphone, tablet, laptop or PC using any browser however it is best experienced with the Google Chrome browser. You can create a FrontDesk user account at any time and start exploring some of the many features FrontDesk has to offer. Click here to learn how to create your LobbyGuard FrontDesk account
Step 3: Register your LobbyGuard Product and join it to your LobbyGuard Group
The first time you power on your LobbyGuard Kiosk you will be presented with the LobbyGuard Registration Wizard. Follow the steps in the wizard to join your kiosk to the LobbyGuard Group you created in Step 2. You will be asked for the Group ID that you were provided in Step 2. Click here for additional information and a walk-through of the LobbyGuard Registration Wizard
IMPORTANT: If you are setting up multiple LobbyGuard kiosks you need to determine if you want all the kiosks in one LobbyGuard Group or if you would like each kiosk to occupy its own separate LobbyGuard Group. To decide which option is best for you please contact firstname.lastname@example.org
Step 4: Set up your Visitor Types, Reasons for Visit and Workflows
LobbyGuard allows you to create your own list of “visitor types” e.g. employee, student, contractor, parent, etc. giving you the capability to track any type of walk-in traffic to your facility. You will also create a list of reasons (known as “Reasons for Visit”) for this particular type of visitor to be in your building or facility. As an example you might a have visitor type called “Contractor” and for that visitor type you might have reasons for visit such as “Work Order”, “Making a Delivery” and “Meeting”.
Once you have set up your visitor types and reasons for visit you will create a “workflow” that defines the set of questions or inputs that you would like to present to a particular visitor type and reason for visit. For example you might want to take a photo, run a background check and print a visitor badge for a “Contractor” who is here for a “Meeting”. This flexibility allows you to tailor the LobbyGuard visitor experience specific to the needs of your environment. Click here to learn how to create Visitor Types, Reasons for Visit and Workflows in LobbyGuard
Step 5: Scanning a Driver License or ID: How it Works and What to Do if the Visitor has no ID
LobbyGuard supports the scanning of a US State-Issued Driver License or State-Issued ID to reduce the time to sign in and to increase building security. Click here to learn about scanning a driver license or other ID with LobbyGuard
Step 6: Using the LobbyGuard Instant Background Check Feature
LobbyGuard can screen your visitors to keep unwanted individuals out of your building or facility. This step will walk you through the important things you need to know - and the policies you need to establish - to make the most effective use of this important security feature. Click here to learn about visitor screening with LobbyGuard
Step 7: Everything you need to know about the LobbyGuard Visitor Badge Printer
Printing a visitor badge is an important feature of LobbyGuard and provides evidence to your employees and staff that the visitor signed in before entering the building. LobbyGuard offers a number of options with its badge-printing feature. Click here to learn about the LobbyGuard visitor badge printer
Step 8: Accessing your Visitor Records & Reports from Anywhere
LobbyGuard provides secure access to your visitor records and reports from anywhere on the web at the LobbyGuard FrontDesk web site. Click here to learn how to access your visitor records & reports with LobbyGuard FrontDesk
Step 9: How to Sign Out a Visitor
It is important to keep an accurate record of who is in your building as well as who is no longer in your building. Signing out visitors as they leave is critical to accurate record keeping, and LobbyGuard offers several methods for signing out your visitors. Click here to learn how to sign out a visitor in LobbyGuard
Step 10: How and When to Power Down/Power Up your LobbyGuard Kiosk
Setting a good policy for powering down the kiosk is an easy way to prolong the life and performance of your LobbyGuard product. Click here to access the instructions on How and When to Power Down/Power Up your LobbyGuard Kiosk
FINISHED! You are now ready to take the LobbyGuard Basic Training Certification Quiz!
After you've passed the test you should visit the LobbyGuard Training Center at www.lobbyguard.com/training and take the LobbyGuard Advanced Training Course to learn about some of the more advanced features of your LobbyGuard product.