LobbyGuard® Optio Setup and Installation Instructions
Thank you for making LobbyGuard an important part of your front office visitor management and automation procedures. Your LobbyGuard Optio kiosk will provide you with enhanced security, efficiency and aesthetics to your front office or lobby environment. LobbyGuard brings more than a decade of experience working with clients around the world and we welcome any feedback you have at any time on our products.
This Setup Guide will provide you with the steps needed to get your LobbyGuard Optio operational as quickly as possible. Please carefully follow the steps outlined in this guide to insure your kiosk is properly installed and functional. If you have ordered accessories for your LobbyGuard Optio including the optional wall mount, floor mount or other items please complete all the steps outlined in this guide then follow the instructions included with your accessories.
What if I have questions?
If you have questions you can contact LobbyGuard Technical Support M - F 7am - 7pm Eastern Time:
The LobbyGuard Support Portal provides access to our support phone number and email, as well as searchable knowledgebase and FAQ.
Before you begin…
Prior to unpacking your LobbyGuard Optio you should prepare the area where you will be placing the kiosk. Please reference the LobbyGuard Optio Site Survey document available here for complete instructions on what is needed in terms of physical space, power, internet connectivity and other important considerations.
Step 1: Check Package Contents
Verify the following items are present in the shipping box:
- LobbyGuard Optio Kiosk and rotating tabletop stand with power adapter
- 2 rolls of visitor badges
- Printer (boxed)
- 6' Ethernet cable
- Desktop permanent mounting screws and wingnuts
Unpack the items in the Dymo printer shipping box:
You should find the following:
- Printer power cable
- USB cable
- Printer power supply (packaged in small box)
- Surge protector
Step 2: Printer Setup
- Remove all plastic wrapping and packing material from the printer, including any paper or badge stock on the inside of the printer.
- Unpack the printer power supply from the box in which it is packaged and plug it into the port located on the bottom of the printer.
- Attach the USB cable to the USB port located on the bottom of the printer
- Place the printer on a flat surface. Attach the printer power cable to the printer power supply and plug the printer power cable into a standard wall outlet. The front light on the printer should illuminate blue to indicate power on.
- Load a roll of visitor badges into the printer. Remove one of the rolls from the black plastic bag in which it is stored and load the roll into the printer via the instructions below:
Step A: Open the lid of the printer to gain access to the spool
Step B: Lift the spool up and towards you to remove from the lid
Step C: Pull on right side of spool to remove wheel
Step D: Load roll of badges onto spool with badges feeding from the bottom of the roll
Step E: Re-attach wheel and place spool back into lid
Step F: Insert first badge into the printer feed slot
Step G: Press the blue button on the front of the printer twice. A badge should feed through the printer, indicating successful loading of badges. Tear this badge free and dispose. Close the printer lid.
- Attach the printer to the Optio
Note: if you are planning to attach your LobbyGuard Badge Printer to a separate PC and not to the Optio Kiosk you should skip this step, complete the rest of this Optio setup guide then refer to the instructions for attaching the printer to an external PC located here.
Attach the USB cable to the USB port located on the base of the Optio:
Step 3: Internet Connectivity
Your kiosk will be required to have a full-time connection to the internet for initial registration and daily use. The LobbyGuard Optio provides support for WiFi and “wired” internet connectivity. Depending on the nature of your LAN / computer network you may need additional configuration to complete your internet connection, including IP address settings and other details specific to your environment. Consult your Information Technology staff for further details.
If you plan to use the Optio’s WiFi capabilities you can skip this step. You will be required to configure your wireless settings when the kiosk boots for the first time.
The included Ethernet cable connects by inserting the cable into the port located on the base of the Optio:
Step 4: Power On
Attach Power Cable to Wall Outlet
Plug the power connection into the surge protector. Press and hold down the power button for FIVE seconds then release the power button.
The LobbyGuard Optio will launch Microsoft Windows and will automatically launch the LobbyGuard software without any user input.
The kiosk will launch the Registration Wizard and you will see the following screen:
New Customers are Eligible to Receive a LobbyGuard Welcome Pack
Request your free Welcome Pack to receive all the essential supplies to get started managing visitor traffic with your LobbyGuard unit.
NEXT STEP: LOBBYGUARD BASIC TRAINING
You have completed the setup and installation of your LobbyGuard Optio. Your next step is to visit the LobbyGuard Training Center and undergo LobbyGuard Basic Training. This training will cover everything you need to know to get started with the LobbyGuard product and is available as a self-training module or as a scheduled webinar. It is very important that you obtain training before you proceed with use of your LobbyGuard product.